Logicx, established in 2003, are the largest provider of replacement car rentals, breakdown and accident recovery and towing capability in Holland. They provide logistical services to garages, vehicle rental companies, insurance companies, lease holders and car importers -seven days a week, 24 hours a day.
Logicx have a large variety of documents they produce and use on a daily basis, such as purchase documents, rental agreements, sales invoices, claim forms and copies of identification documents. Annually this amounts to many thousands. Logicx are often providing a service to customers in an emergency situation so it is critical that their business processes are working to their optimum. Logicx needed to find a solution both for the storage and retrieval of documents and a system that would provide workflow management.
After a thorough investigation of both the standard functionality and cost, Logicx chose Invu as the solution to their document management issues. Logicx bought 80 licences of Invu, so that all offices could use the software. Invu runs on the ‘thin-client’ in Citrix and the database is held on a central server. The workflows were very simple to install and complete implementation took only 12 days.
All incoming paper documents, approximately 300,000 each year, are now scanned in with a Panasonic colour scanner. Project Manager, Robert Feenstra commented “The most important reason for our choice is the fact that Invu offers a solution for both our paper archive and our automated workflow all from the same standard package.”
“Although we save valuable time with Invu, invoice authorisation has been reduced from one week to literally seconds, we have also found it increases our response rate to our customers giving them a much better service.”
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